We are seeking a skilled and motivated System Administrator to support critical IT/OT infrastructure in a regulated Life Sciences environment. The ideal candidate will have hands-on experience managing systems in compliance with GMP standards, and a strong foundation in computer systems, network administration, and operational technologies. Previous experience supporting Manufacturing Execution Systems (MES) and Data Historian platforms is preferred.
Key Responsibilities:
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Provide Level 1 and Level 2 support for PI (Data Historian) and MES (Manufacturing Execution Systems) platforms.
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Perform user system access management, security reviews, and desktop client tools support.
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Collaborate with end users to gather necessary information and route complex incidents to the appropriate support teams.
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Participate in PCS patching activities and coordinate scheduled out-of-hours work.
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Ensure compliance with GMP/GxP and site procedures for change control, access management, and system documentation.
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Contribute to daily status meetings and ensure timely resolution and communication of service requests.
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Participate in monthly client meetings to review SLA adherence, ticket volumes, and escalation handling.
Qualifications:
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Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
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Minimum 2 years of experience as a System Administrator in a regulated environment (Life Sciences preferred).
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Experience in managing IT infrastructure, application support, and access controls.
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Familiarity with Windows Server environments, Active Directory, and basic networking.
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Excellent customer service, troubleshooting, and documentation skills.
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Must currently reside in Puerto Rico.
Preferred Qualifications:
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Hands-on experience supporting PI (AVEVA) and/or MES platforms (e.g., PAS-X, Syncade).
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Exposure to IT/OT support environments, particularly in manufacturing systems.
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Understanding of L1/L2 application support structures and ticketing systems.
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Experience working in on-call rotations and responding to incidents affecting manufacturing operations.
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Knowledge of PCS (Process Control Systems) and patching coordination.